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Frequently Asked Questions

GENERAL FAQS:

We provide printed circuit board manufacturing, component procurement, and assembly services to major United States and Canadian states, including Wisconsin, Massachusetts, New York, Ohio, Washington DC, and Texas.
Yes, we do offer PCB layout and other engineering services. Please send the schematic and BOM files to [email protected], and our design team will review the requirements and quote accordingly.
Yes, we can create a PCB layout based on your schematic & BOM and then schedule the production. For a quick quotation, kindly send your schematic & BOM files and all the requirements to [email protected].
We are Electronic Manufacturing Service (EMS) that provides complete Turnkey PCB manufacturing and assembly in the United States and Canada.
Yes, we provide shipment to all the states.
Yes, if the order quantity falls into our FREE SAMPLE offer, we ship the FREE samples along with the ordered quantity.
Our manufacturing plant operates from 9 AM to 5:00 PM (CDT). All our customer representatives are available 24/7 for our customers.

BARE BOARD PCB ORDERING FAQS:

We have no MOQ policy as we understand the customer's needs and can manufacture the quantity minimum as 1 piece.
It is very easy to order PCB bare boards with Blind Buried Circuits. Please fill the quote form, and we will get back to you within 24 hours with a quotation. Also, we accept orders via email.
We are industry leaders who provide Aluminum PCB, Metal Core PCB, LED PCB, Flex PCB, Rigid-Flex PCB, and Rogers PCB manufacturing all in one place. To get a quick quotation for complicated designs, email [email protected] and get the complicated PCB into reality.
Yes, we can provide PCBs in arrays. Please specify all the requirements in special comments while submitting the quote in our form.
Unfortunately, we cannot increase the quantity at the production stage. But we suggest our customers place the order again as a repeat order for the additional quantities. We can ship both orders together as well.
For placing a repeat order, please get in touch with [email protected] and mention your previous order number or part number, along with the purchase quantity and payment details.
For testing purposes, we recommend our customers place a small quantity order and approve the remaining quantity after testing the first article.
All the additional cost is charged if the customer changes the files after placing the order. There are damage charges for orders placed on hold during production.
Yes, please reach out to [email protected] to get a quick PCB assembly quote. We will hold the bare boards at our office after production and directly ship the assembled PCBs.
To know your order status, please get in touch with [email protected] for a quick update.
Yes, we do offer rework. In case of any cosmetic or circuit issues, our team investigates, and if it is a production problem, we remake the boards for FREE OF CHARGE.

STENCIL ORDERING FAQS:

To know our stencil cost, please send the Gerber files, including the paste files, to [email protected] and get a quick quote for stencils.

It is very easy to order PCB

With price point, the chemical etched stencils are slightly cheaper than laser stencils, but concerning accuracy, a laser cut stencil is the ideal choice.

boards with Blind Buried Circuits. Please fill the quote form, and we will get back to you within 24 hours with a quotation. Also, we accept orders via email.

PCB ASSEMBLY LABOR ORDERING FAQS:

There is no minimum order quantity (MOQ) requirement for PCB assembly orders.
For a quick turn PCB assembly quotation, please get in touch with [email protected] to get a PCB assembly quote as soon as possible.
Yes, we can update the files and requote if there are any changes. But changing the files during PCB production or assembly is not recommended.
To know your quote status, please email [email protected] and ask for the quote ETA.
For placing a repeat order for assembled PCBs, please email [email protected] and mention the previous order number or design part number to get a quick PCB assembly quote.
Yes, we offer the first article (FA) for PCB assembly.
Yes, we can help find all types of components, including hard-to-source obsolete components. We procure all the components from our approved vendor list, which assures new and original parts.

CAPABILITIES AND TECHNICAL REQUIREMENTS FAQS:

All bare boards are ISO9001:2008, UL, and RoHS certificated. Our assembled circuit boards meet IPC Class 2 and 3 standards.
Yes, please share your layer stack-up with our engineering team at [email protected] for technical advice.
Yes, we can manufacture the boards with minimum impedance tolerance of ±5%.
Yes, we offer BGA x-ray inspection after assembly.

MANUFACTURING AND ASSEMBLY FILE REQUIREMENTS FAQS:

There are no specific requirements for the PCB software. However, we need the Gerber files in RS-274x format. Any other previous versions of the Gerber file are not acceptable.
Please upload your Gerber RS-274x and all the basic details in our quote form to get a quick quote.
If the Gerber files are updated at the time of production, there will be damage charges on that order, and we will start the project as a completely new one.
If the BOM files are updated after the kit audit and clearance, then there will be re-auditing charges for updating the complete Gerber files and starting the kit audit again.
Please send your Gerber RS-274x to [email protected] with quantity and lead time so we can review and provide a quote accordingly.
Bill of Material or BOM files consist of the following details:
  1. Quantity of parts per board.
  2. Reference designators
  3. Part description
  4. Manufacturing part name
  5. Manufacturing part number
  6. Part value and package size
  7. DNP or DNI parts

MANUFACTURING LEAD TIME FAQS:

Yes, we can manufacture the bare boards in a shorter lead time.
The order lead time starts the next morning after receiving payment and confirmation on DFM issues. Please note that our production lead time excludes all public holidays and weekends.
Our bare board manufacturing lead time is 5 to 7 working days for standard PCBs. For Flex PCB, our standard lead time is 10 working days. For Cricitcal PCB designs, the lead time can vary from 10 to 15 working days, depending on the design requirements.
Depending on the complexity, our assembly lead time is around 8 to 14 working days.

PAYMENT AND INVOICE FAQS:

Don't hesitate to contact our accounts team at [email protected] for further assistance.
We accept payments through PayPal and wire transfers.
We can offer the credit account after the completion of your first order. Our account team can assist further.
Please email [email protected] with your order number to get your invoice.

Ask Your Question

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